This page explains exactly what personal data ularwin collects when you access the lobby, make a transaction via DANA or OVO, or contact our support team — and how we protect it. Our approach is straightforward: we collect what we need to keep your account working, we do not sell it, and you can review or question it at any time through your account settings.
Data collected only for account and transaction use
DANA and OVO transaction records kept securely
You can request a copy of your stored data
Contact support to raise any privacy question
POLICY POSTURE
What This Policy Covers and How It Applies
When you create an account on ularwin or complete a transaction using DANA, OVO, GoPay or LinkAja, we collect the data necessary to process that action — your registered email, phone number, selected e-wallet identifier, and the transaction record itself. We do not collect more than the session and account activity requires. Data is stored on servers that apply encryption at rest and in transit; no payment credential such as a full DANA wallet PIN or OVO account password is ever stored by us — those credentials stay within their respective payment provider environments. We retain account and transaction records for as long as your account is active and for a period afterward as required by the applicable rules of the jurisdiction where access is permitted. If your account is closed, we follow a structured data-removal schedule that you can ask our support team to confirm in writing. The current retention period applicable to your account is visible in the data-settings section of your account dashboard after login. Availability of this policy and the rights it describes depends on local law and the eligible region from which you access our platform.
DANA Transaction Records
When you deposit or withdraw via DANA, we log the transaction amount, timestamp and status. We do not store your DANA wallet PIN. The record appears in your account transaction history and can be reviewed at any time after login.
OVO and GoPay Payment Logs
OVO and GoPay payment events are recorded in the same transaction log. Each entry shows the method used, the amount and the outcome. We do not have access to your OVO or GoPay account credentials — only the completed payment reference reaches our system.
Account Activity Data
Login timestamps, device type and session duration are recorded to detect unusual access patterns and keep your account secure. This data is tied to your account ID and is not shared with third parties outside the conditions described in this policy.
Cookies and Session Identifiers
We use session cookies to keep you logged in across pages and to remember lobby preferences. You can clear these through your browser settings at any time; doing so will require you to log in again on your next visit.
POLICY SCOPE
Where This Policy Applies and What It Covers
Not every digital interaction with ularwin falls under an identical set of rules. The four areas below clarify where this policy applies directly, where it applies with limits, and where a third-party provider's own policy governs instead. Understanding this boundary helps you know who to contact when a data question comes up.
Account Access and Login
Data collected during login — email, device fingerprint, session token — is fully within scope. We control this data, store it on our infrastructure, and you can request details about it through your account dashboard or by contacting support.
Transactions via DANA, OVO or GoPay
Transaction events we record are in scope. However, the data held inside your DANA, OVO or GoPay app — your wallet balance, linked bank account — is governed by those providers' own privacy policies, not ours. We only see the payment outcome reference.
Site and Lobby Content
Your browsing activity within the lobby — which game category you opened, how long you spent in a session — is collected as aggregated usage data. It is used to improve navigation and does not identify you by name in any external report.
Third-Party Service Links
If the lobby links to an external provider page, a game studio's own site, or a third-party support channel, this policy does not cover data collected there. We recommend checking the privacy terms of any external page you navigate to from our platform.
YOUR DATA RIGHTS
Practical Actions You Can Take Under This Policy
You have specific actions available to you regarding the personal data ularwin holds on your account. Reviewing your stored records is the starting point: the transaction history section of your account dashboard shows every DANA, OVO and GoPay payment event logged under your account ID, along with login timestamps. If you find details that appear incorrect — a wrong phone number, an outdated email address, a transaction record you do not recognise — you can correct the account details directly in profile settings or raise a dispute via the support channel. For a full export of data tied to your account, submit a written request through the live chat or email support route; our team will confirm what data we hold and the format in which it can be provided. Account closure requests that include a data-removal instruction are also handled through the same support path. Where local law grants additional rights regarding your personal data, those rights apply to the extent permitted in the eligible region.
Review Your Records
Log into your account and open the transaction history section. Every DANA, OVO and GoPay event is listed with amount, timestamp and status. Session and login records are viewable in the account activity section.
Correct Account Details
Outdated or incorrect account details — email, phone number, registered name — can be updated in the profile settings page. For changes that require identity verification, the fields shown on that page will walk you through the required steps.
Request a Data Copy
Send a data-export request through live chat or email support. State your registered account email and the type of data you want. We will confirm receipt and provide a response through the same channel within the timeframe applicable to your region.
Raise a Privacy Question
If you have a question about how a specific piece of your data is used or stored, contact support directly. Describe the data type and the concern; our team will escalate to the relevant internal review if the answer requires it.
CONTACT ROUTES
How to Reach Us About This Policy
For any question that this policy page does not fully answer — a specific data-handling concern, a correction request or a query about how your DANA or OVO transaction records are stored — the three contact paths below connect you directly to the team that handles account and data matters. We do not route privacy questions through automated replies alone; a team member reviews every request that comes in through these channels.
Live Chat Support
Open the live chat widget from any page inside the lobby or account area. State that your question relates to privacy or data, and the conversation is flagged for the account-support team. This is the fastest path for urgent data questions.
Email Support
Send your question to the support email address shown in the Contact section of your account dashboard. Include your registered account email, the nature of the data concern and — if relevant — the DANA or OVO transaction reference in question.
Account Dashboard Request Form
Inside your account settings page, a dedicated request form allows you to submit a formal data inquiry or correction request. The form creates a logged ticket that you can track; the current status of your request is shown in the same section.
DATA HANDLING PRACTICE
How ularwin Manages Data Security and Retention
The way we handle your data is built around the operational reality of an account-driven platform where DANA, OVO and GoPay transactions run through daily. Encryption is applied both to data stored on our servers and to data in transit between your device and our systems. We do not resell account data to advertisers or unrelated third parties. Cookies placed by our platform are session-functional or preference-based; you can inspect and clear them through your browser. Retention periods vary by data type: active session data clears at logout, transaction records are kept for the period required by applicable rules in your eligible region, and account data associated with a closed account follows a structured removal timeline. If you have concerns about any of these practices, our support team is the direct contact — not a separate privacy portal that operates outside our account environment.
Encryption in Transit and at Rest
All data passed between your device and our servers — including DANA and OVO payment references — travels over an encrypted connection. Data stored on our infrastructure is also encrypted at rest, so stored records are not accessible in plain text.
Cookie Transparency
We use session cookies to maintain your login state and preference cookies to remember lobby settings. No third-party advertising cookies are placed by us. You can review the cookies active in your browser at any time and clear them through browser settings without contacting us.
Data Retention Schedule
Active account data is retained while your account remains open. After account closure, data follows a removal schedule that our support team can confirm in writing on request. Transaction records are retained for the period the applicable regional rules require.
No Third-Party Data Sales
We do not sell, license or transfer your personal data — including your registered contact details and transaction history — to third parties for their own marketing purposes. Shared data is limited to what a payment provider needs to process a transaction you initiate.
PRIVACY FAQ
Answers to Common Questions About This Policy
The questions below address what we hear most from account holders who want to understand how their data is handled on ularwin — from transaction records linked to DANA and OVO, to cookie settings and account closure data.
What personal data does ularwin collect when I open an account?
We collect your registered email address, phone number and account login credentials during sign-up. Once you make a deposit via DANA, OVO or GoPay, we record the transaction reference, amount and timestamp. We do not collect payment credentials like wallet PINs — those stay within the payment provider's environment.
Can I see what data ularwin holds about me?
Yes. Your transaction history and account activity records are visible in your account dashboard after login. For a full structured export of the data tied to your account ID, submit a request through live chat or the email support address listed in your account settings.
How do I correct wrong information in my account?
Most account details — email address, phone number — can be updated directly in the profile settings section of your account. If a correction requires identity verification, the profile settings page will display the required steps. For anything that cannot be changed through settings, contact our support team via live chat.
Does ularwin share my data with third parties?
We share data only to the extent needed to process a transaction you initiate — for example, passing a payment reference to DANA or GoPay. We do not sell your personal data to advertisers or unrelated third parties. Any sharing beyond transaction processing is described in the details section of this policy.
What happens to my data if I close my account?
When you close your account, a structured data-removal schedule applies. Active session data is cleared immediately. Transaction records and account details are retained for the period required by the applicable rules of your eligible region. You can ask our support team to confirm the timeline in writing.
How does ularwin handle cookies and can I turn them off?
We use session cookies to keep you logged in and preference cookies to save lobby settings. These are set by our platform only — no third-party advertising cookies come from us. You can clear or block cookies through your browser settings at any time; logging out and clearing cookies will reset your session and preferences.
Sports / Live